As a client Technical Expert, you will:
- Provide our clients support and technical solutions, both remotely and at the client sites abroad
- Track open support tickets and ensure they are handled until resolution
- Analyze and resolve operational and technical issues raised by the client
- Perform production system and infrastructure upgrades
If you have:
- At least 2 years of experience in technical customer service (remote and face to face)
- Experience in Windows and Linux operation systems
- Experience in virtualization technologies (VMware, Hyper-V)
- Experience in analyzing and monitoring TCP\IP networks
- Experience in network monitoring platforms
- High proficiency in English – written and verbal communication
It would be great if you also have:
- Additional languages: fluent in Spanish
- Experience working with CRM systems
Join NSO Group and make a difference!