As a Technical Support, you will:
- Work in shifts 24×7, including weekends and holidays
- Troubleshoot and debug technical incidents
- Monitor and troubleshoot various systems
- Monitor and investigate OPSEC incidents
- Provide clients with a professional first point of contact
- Handle day-to-day production issues
- Continuously develop and improve the team’s service and processes
- Perform preventive maintenance
If you have:
- At least 1 year of experience as technical support, NOC or customer service representative, or a similar role
- Knowledge in UNIX systems & CCNA level networking
- Knowledge of at least one programming languages like Bash, Python, SQL, JavaScript, etc.
- Fluency in English with strong writing and communication skills
- Ability to multitask under pressure and remain focused
- Strong analytical skills and ability to collect and interpret data from various sources
- Knowledge of Windows services and logs
- Basic knowledge in Virtualization (VMware, VB, HyperV)
Then we might have a match! 😊
Join NSO Group and make a difference!