As a 24/7 Monitoring and Technical Support, you will:

  • Work in shifts 24×7, including weekends and holidays
  • Troubleshoot and debug technical incidents
  • Monitor and troubleshoot various systems
  • Monitor and investigate OPSEC incidents
  • Provide clients with a professional  first point of contact
  • Handle day-to-day production issues
  • Continuously develop and improve the team’s service and processes
  • Perform preventive maintenance

If you have:

  • At least 1 year of experience as technical support, NOC or customer service representative, or a similar role
  • Knowledge in UNIX systems & CCNA level networking
  • Knowledge of at least one programming languages like Bash, Python, SQL, JavaScript, etc.
  • Fluency in English with strong writing and communication skills
  • Ability to multitask under pressure and remain focused
  • Strong analytical skills and ability to collect and interpret data from various sources
  • Knowledge of Windows services and logs
  • Basic knowledge in Virtualization (VMware, VB, HyperV)

Then we might have a match! 😊

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