As an IT Support Specialist, you will:
- Provide technical support to end users both on-site and remotely via phone and email
- Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments
- Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation
- Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting
- Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges
- Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction
- Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices
- Continuously learn and stay up to date with new technologies, tools and IT trends
If you have:
- At least 2 years of experience as a Technical Support in a large organization or the IDF
- At least 2 years of hands-on experience with Microsoft technologies (e.g., Microsoft Office, Active Directory)
- Proven experience with macOS and Windows operating systems
- Experience with MDM solutions for mobile device management
- Proven experience with PC/Laptop imaging, deployment tools and system provisioning
- Strong troubleshooting skills with the ability to quickly diagnose and resolve technical issues
- Customer-oriented mindset with excellent communication and interpersonal skills
- Ability to work under pressure, manage multiple tasks, and prioritize effectively