As an IT Team Leader, you will be:

  • Manage the IT/help desk team and evaluate performance
  • Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
  • Establish best practices throughout the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Ensure customer service is timely and accurate on a daily basis
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Recruit, train and support help desk representatives and technicians
  • Coordinate with other IT departments to resolve complex issues and improve service delivery

If you have:

  • 2–3 years of technical and managerial experience as a team leader
  • Proven ability to troubleshoot, diagnose and resolve technical issues
  • Strong technical knowledge of computer systems, networks and software
  • Customer-service oriented with a problem-solving attitude
  •  Excellent written and verbal communications skills
  • Team management skills

Then we might have a match! 😊

It would be great if you also have:

  • Experience in configuring and troubleshoot multiple OS environments (Windows, MacOS and Linux)

Join NSO Group and make a difference!

Apply for this position

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